CRM Product Reviews

by Ash Nallawalla
CRM Manager, Macromedia Asia-Pacific

Summary

I was surprised to find that ACT! got the lowest score and pleased that two local products edged ahead. It is easy to be swayed by ACT!’s slick interface, or be distracted by the colours used in the other two. For your purposes you should disregard the score for features that are not important to you. You should install the trial versions and visit the product web sites to explore the numerous features that could not be described in the available space.

Vendors

ACT! 6.0

• Contact: Interact Commerce Corporation, PO Box 72, East Kew VIC 3102
• Phone: 1800 675 617
• Email:apactsales@interactcommerce.com
• Web: http://www.act.com
• Trial version available: Yes
• RRP: Upgrade $149; Single user $249; 6 pack $1245

ContactTracker 1.01

• Contact: VitalSoftware Unit 4, 83-87 Dover St, Richmond VIC 3121
• Phone: 1300 850 091
• Email: sales@vitalsoftware.net
• Web: http://www.vitalsoftware.net
• Trial version available: Yes
• RRP: Single user $293; 5 users $1099

LeGrand CRM 2.0

• Contact: Legrand Software Pty Ltd Level 4, 80 Mount St, North Sydney NSW 2060
• Phone: 1300 132 890
• Email: info@legrandsoftware.com.au
• Web: http://www.legrandsoftware.com.au
• Trial version available: Yes
• RRP: Upgrade is free; Single user $249; 5 users $814

About the Author

Ash Nallawalla is* the CRM Manager for Macromedia Asia-Pacific. The products were tested under Microsoft Windows XP Professional and Office XP Professional on a 1.0 GHz, Pentium III machine. Copyright © 2002-2004 Ash Nallawalla. All Rights Reserved.

* In October 2002, when this article was first published.

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