A fax service is usually an Internet based service that specializes in fax transmission and receipt. You would use such a service to take advantage of its "never busy" nature, so that incoming faxes always arrive. You can use it to make fax broadcasts to hundreds of recipients, usually several faxes are sent simultaneously. The smarter providers also offer a toll-free fax number, routing and forwarding facility.
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My fax service supplier is RingCentral, based in San Mateo, CA. What makes their offering better is that you get more than "just a fax service". It is also your voice number and cell phone number. You give out just one number to your contacts. I use my toll-free number mainly as an an answering service and I get all my messages and faxes as attachments to email.
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